I loved these bowls the minute I saw them and ordered them right away. Unfortunately, two of the four bowls arrived completely broken. I wrote them and didn't hear back at first and left them a voice mail. Immediately, they responded and promised two new bowls would be in the mail to replace my broken ones. Thank you so much! I would just add that the packaging could be better as I've noticed a lot of broken dishes reviews. These are beautiful, though! I used them tonight. Thank you!